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Showing posts from September, 2018

Tectonic Speed of Government, Part 2: Why do Government IT Projects Take So Long?

This is part two of my series on why government IT projects take so long. Part one complained that the Purchasing process is tough to navigate because methodically describing what you want to buy - and documenting your decision making - takes effort. That blog helped me vent some frustrations about parts of my job, although I admit that it was a little dry. (But please, this is Government Procurement.) With part two I’m on my home turf: the process that starts with the purchase of an IT tool and ends with its everyday use by people. If the process was successful, users are doing their jobs better than they did before. (A less successful outcome that also occurs: it’s harder to do their jobs, but at least their managers have better data.) This process, which I’ll refer to as the “Implementation” or “Project,” can take months or years for any organization - let alone a government. My first section explains why government IT projects take a long time, while the other three suggest