Here are the key points from my talk about being a Business Analyst, arranged in sequential order from selecting a system, implementing it, and supporting it.
- Selecting Solutions
- Find the best solution you can afford, and adapt to it
- Focus on the 20% that is abnormal - it will be 80% of the effort!
- Configuration
- Plan for growth and changes
- Reference codes form the foundation
- Testing
- Test the Modify and Delete scenarios (Adding records is easy…)
- Test the User Xperience
- Reporting Issues
- Get to tier 2 support
- Pictures and Videos
- Documentation
- Documentation is a selfish act
- Crowdsource it: “Import from Word”
- Data Management
- Interfaces and conversions
- Own the data, rent the system
- Emergency Planning
- System’s down - users should…?
- Vendor goes out of business?
- Data Analysis (requires three things)
- A Question to Answer
- Access to Data
- Understand the Data's Structure